~Please read carefully, by ordering on this website or from me through an email, you fully agree with the following terms.
I accept paypal ONLY.
If a collector decides to try to get their money back after receiving the dolls, or during the preorder's delay because they changed their mind; by lodging a false Paypal complaint against me; they will automatically be banned from future purchases. I will accept no excuses for such behavior. All the real issues my collectors whom I love so much and I am so grateful for; have, in my 15 years being a dollmaker, been resolved satisfactorily when my collectors emailed me.
All my dolls are hand sculpted by me, then sent as prototypes to China to my manufacturer who produces them in environmental resin, which is stronger and harmless for health. I do NOT sell "french resin dolls."
The dolls will be delivered about 3/4 months after the preorder closes. This is the ordinary production delay. It also depends on the number of dolls ordered, that can extend the delay.
For the "IN STOCK" dolls, delivery can be immediate once balance is fully paid.
Once your order placed, it cannot be canceled. All sales are final and NO PAYMENT NOR DEPOSIT IS REFUNDABLE NOR REUSABLE FOR ANOTHER DOLL. Deposits and previous payments are LOST after 40 full days without payment on your layway.
For dolls "on sale" with a discount and on a layaway, no previous lost deposit nor payment can be used towards these dolls. If the layaway payments are interrupted for 40 full days, the order is cancelled and in case of repurchasing the dolls, the discount doesn't apply anymore.
I cannot be held responsible for Postal troubles, lost, strike. Though if you ever have an issue with the delivery of your doll, (which almost never happens) you MUST contact me through my email firstname.lastname@example.org; so I can find a solution with for I never let one of my collectors dissatisfied. In case a collector would receive a damaged parcel, a postal complaint must be lodge by the collector in order for CKDolls to ask for insurance in case of damage to the doll ( which never happens neither, but who knows...)
If the tracking number shows that the parcel has been delivered, no complaint, no refund, nor replacement will be issued.
All damaged parcels delivered and accepted without postal complaint cannot be the subject of a claim towards CKDolls. However, if your doll is damaged during transport, please contact me RIGHT AWAY after receiving it, with pictures of the damage. I of course will help you and do my best to replace the broken little one ^^
Dolls come blank and ready to custom with a free pair of eyes and a carrier cushion BUT, I do offer a face up service. BUT ATTENTION PLEASE : all the face up are hand painted by ME. I am one person and a face up requires a longer delay for your delivery. Thus the face up option increase the delivery time from 1 to 2 extra months.
Please, use the LAYAWAY PAYMENT METHOD if you require one.
I do propose layaway formulas which are very flexible. It can go till 4 installments for a doll and till 6 from two dolls to... as many as you want!
These layaways are to be subscribed through Paypal after your order is made on the site. If a payment is past due over 40 days and I have no news from the collector : your order will be automatically canceled.
No order is valid until you subscribe to the paypal link for your first payment.
No doll will be shipped till its full balance is paid.
I am always at everyone's disposal if you ever have a question. FEEL FREE TO CONTACT ME ^^
My Official representative in the US is Cheryl Simokat. if you look for my dolls of mines, she's the one to go to! :)
She also ships some in stock dolls and can be contacted for any extra dolls!